Frequently Asked Questions
Everything you need to know about your Vacier experience.
What materials are used in Vacier jewelry?
Our pieces are crafted from high-quality 316L stainless steel and finished with premium plating. Our jewelry is designed to be water, sweat, and heat resistant, ensuring it never tarnishes or fades.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Once your order is dispatched, you will receive a tracking number via email to monitor its progress.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original condition and packaging to be eligible for a full refund or exchange.
Is Vacier jewelry hypoallergenic?
Yes, all of our jewelry is 100% hypoallergenic. We do not use nickel or lead, making our pieces safe for even the most sensitive skin types.
How should I care for my jewelry?
While our pieces are highly durable, we recommend wiping them with a soft cloth after wear to maintain their shine. Avoid contact with harsh chemicals or abrasive surfaces.
Do you offer a warranty on your products?
We stand behind our quality with a Lifetime Warranty on all jewelry items. This covers any manufacturing defects or issues with the finish, ensuring your investment is protected.